Delivery info
We've compiled the answers to questions we most commonly receive regarding delivery, below. If you have a question not specifically related to delivery of your order please Contact us.
Delivery time
Dispatch time obviously varies from country to country but you can normally be sure that if you are in the U.K and order on a working day, it should be with you within 3-4 working days.
Rest o the world delivery time of up to 14 days is to be expected, although again, this can be much shorter.
NOTE: For all international orders, please ensure that items you purchase from us are allowed to be imported into your country. We cannot be held responsible for items which are delayed/rejected by your customs service, so please make sure before you buy. All goods imported into a country are subject to import tax (how much this is entirely depends on the country), and we cannot be held accountable for any customs charges levied on your goods.
If you have any special postage requirements, please do not hesitate to contact us first.
How much does delivery cost to United Kingdom?
Postage packaging is FREE on all orders.
How much does delivery cost for rest of the world?
you will know the delivery cost during the checkout Although our delivery cost vary from £10.99 to Maximum £16.99 British pounds Depending on the cost of your order. the maximum Delivery cost could be no more than £16.99 maximum.
When will my order be dispatched?
Our staffs operate to dispatch all orders as quickly as possible, with the vast majority of orders leaving our warehouse within 24 hours of receipt. However on occasion, during periods of high demand, a small number of orders may take a time longer to dispatch. You will be sent an email as soon as your order dispatches.
My order has been dispatched, when will it be delivered?
We are unable to guarantee delivery dates as the activities of our delivery agents beyond our control. However, as a guideline only, most parcels arrive within 2-3 working days for UK customers and 5-10 working days for customer overseas. We understand that you wish to receive your goods as quickly as possible but respectfully request that customers allow the full estimated delivery period to expire prior to contacting us. The overwhelming majority of dispatches do arrive during the stated time. Royal Mail parcels are typically delivered by your regular postman and will arrive with the normal mail.
My delivery has not yet arrived. What now?
On occasion a parcel may take longer than usual to be delivered. We understand these situations are frustrating and appreciate your patience in the matter whilst we work to resolve the issue. If you have not received your goods after the last date of your delivery estimate (detailed in your dispatch notification email) please get in touch with us and we will investigate the matter.
Where can you deliver?
We deliver exclusively within the UK and to the rest of the world. However please note that we operate a reduced service to the Channel Islands and IOM and reserve the right to refuse orders to these areas at our sole discretion.
Who will deliver my order?
We ship orders using a combination of FedEx and Royal Mail.
Small and light orders are typically sent by Royal Mail. Large, heavy items are sent by FedEx.
I wasn't home when the delivery agent attempted delivery. What now?
If you are not at home when delivery is attempted you will be left a calling card by the delivery agent. This will detail all of the information required tore-arrange delivery for a more convenient time, or to collect the consignment in person; simply follow the instructions provided.
Can you leave my parcel with an neighbour / in the porch / in the garage?
We are not able to provide an alternative delivery instruction if no-one is present at the primary property to receive the goods.If you know you are not going to be home to receive the consignment owing to work commitments you may like to have your goods delivered to your work address instead. If this isn't possible you might like to arrange for delivery to a family member, friend or neighbor.
Can I have my order delivered at the weekend?
Presently we are unable to arrange weekend deliveries.
